Gallery Policies & Procedures

1. The Fine Art Guarantee

Quality and authenticity are the cornerstones of our gallery. Each piece is custom-crafted to your specific requirements.
The MK Signature Line & Authentication: All MK Signature Line art pieces include an Artist Certificate of Authenticity (COA), signed and dated by the artist. This document serves as your proof of provenance and should be kept in a secure location.
Custom Production: Every order is treated as a custom commission. Because these pieces are made-to-order, all sales are final and non-refundable. By placing an order, you acknowledge and accept this policy.
Lead Times: * Standard Prints: 7 –15 business days.
Custom/Large-Format/Specialty Finishes: 2–6 weeks.
Note: For expedited production, please contact the Michael Klinger Photography studio before making a purchase.

2. Shipping, Insurance & Delivery

We take every precaution to ensure your art arrives in pristine condition.
Transit Insurance: All orders are shipped with full-value transit insurance at no additional cost to the collector. This covers both loss and damage during the shipping process.
International Orders: Applicable sales tax, VAT, and import duties are the sole responsibility of the buyer. Please consult your local customs office for estimated fees.
Mandatory Inspection: Upon delivery, please inspect the exterior packaging immediately.
If damage is visible, please note it on the carrier’s form before signing or refuse the delivery entirely.
The 7-Day Rule: You must report any internal damage or defects to the gallery within 7 days of delivery. Please include high-resolution photos of the packaging and the artwork, along with your order number.

3. Claims & Adjustments

While we do not offer refunds, we are committed to ensuring you receive a perfect work of art.
Damaged Items: If a piece is verified as damaged during transit, we will replace or repair the artwork at our discretion. If a replacement is not possible due to edition limits, a gallery store credit will be issued.
Cancellations: Once production has commenced on Custom or Signature Line orders, cancellations are not permitted. For all other items, if production has not yet started, we may—at our discretion—cancel the order and issue store credit.
Exchanges: Requests for exchanges are handled on a case-by-case basis. If an exchange is approved, the collector is responsible for all return shipping costs and insurance.